FREQUENTLY ASKED QUESTIONS
Got a question?
No problem.
What are the standard cake flavors available?
Chocolate, Red Velvet & Vanilla
What sizes do you offer?
5″, 6″, 8″, 10″, 12″ & 14″.
What are my filling options?
Cream cheese, raspberry, mango, vanilla, chocolate, strawberry & passion fruit
Do you offer other types of desserts?
Yes, we carry cupcakes, cake pops, cookies, donut towers, macaroons and shooters.
Do you offer sample boxes and/or tasting sessions?
Yes, sample boxes are $25 each and tasting sessions are $50 per couple.
How far in advance should I place an order for my wedding cake?
You are able to book your wedding cake 1-2 months in advance.
Do you charge for rush orders?
Yes it’s an additional $20.00.
Do you charge for rush orders?
Yes it’s an additional $20.00.
Do you provide cake stands?
Yes, we have a small selection available for rent.
How many servings should we order for?
We typically suggest ordering enough servings for 60-70% of your guests, as not everyone will take a piece of cake. If you’re going with cupcakes or other goodies, you definitely want to have over 100%, as more people are inclined to grab a couple of cupcakes or one of each type of dessert.
Are your designs actually "fully customizable?” What does that mean?
Yes they are! Every cake we do is completely customized. We work with you through emails, consultations, and sketches to help create your vision for your cake and make sure it’s exactly what you want. You can view some of our past work in our Portfolio and take ideas from there, or start with your own ideas!
About Pricing & Payment
How are your wedding cakes priced?
Our wedding cakes are priced based on detail and servings required to serve your guests. We are also available to tailor wedding cake packages to the needs and budgets of the client. Give us a call for a FREE phone consultation!
What is your cancellation/Refund Policy?
We do not offer refunds on cake cancellations. Refunds are offered if a wedding cake is cancelled due to a family emergency or wedding cancellation. Please email us if there is a change to your order at theboutiquecake@gmail.com
Wedding Cakes/Orders: Once the 50% deposit is made, the deposit is non-refundable. If the event is cancelled, the deposit can be turned into a credit for another Boutique custom cake/desserts in the next year following.
Bakery Cakes/Orders: We require a full week’s notice to cancel any cakes or large bakery orders.
No Show: We will call you to try and arrange an alternate pick up date. If we cannot get a hold of you and your order remains unclaimed, your credit card may be charged.
We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do ourbest to accommodate!
Cake Care & Delivery
How to take care of the buttercream boutique cake?
Please keep your buttercream confection refrigerated until 20 mins prior to cutting. Your cake should be cut with a hot knife to ensure perfect slices.
How to take care of a fondant cutie?
Please note that fondant cakes must be kept in an air conditioned area and not refrigerated until after the cake is cut to preserve it. All fondant cakes are covered in ganache and then fondant to ensure that we get the sharpest edges and survive delivery. As a result, it is imperative that you use a good strong knife and server and ensure that they are hot (place them in hot water for at least seven minutes prior to cutting. we strongly suggest that wedding toppers not be preserved if they have spent more than three hours in the outdoors.
Is delivery included for all wedding cakes ?
We also deliver all wedding cakes the cost is factored into your cake pricing.
How do I transport my specialty cake?
We advise that all tiered cakes are delivered to ensure their safe arrival. Please note that the Boutique cake isn’t liable for any damages incurred once the cake leaves our custody.
Where are you located?
Our licensed kitchen and bakery is located in Pinewood Gardens.